Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave).
5 Jan 1987
DID THE UNION DELIVER ?
Sub : p r o d u c t i v i t y
I enclose herewith -
2. Annexure to the letter (pertaining to your area of operations).
Vide this letter, we had informed the Union what were the productivity levels achieved during the currency of the 1979 Settlement. The workmen and the Union were to make an improvement of 25% over these figures. It is nearly 33 months since we signed the Agreement. It would therefore be worthwhile to take a stock of where these figures stand. I would highly appreciate if you could send me a statement showing against each item
c. Percentage -increase.
This would help me to write to the Union once again.
With kind regards.H.C. PAREKH