Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers /
Union Leaders, following a period of strike / Go slow / Murders (1979 -
1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open /
honest communication led to a remarkable atmosphere of trust between
Workers and Management, which, in turn, increased productivity at 3% per year
(ave).
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26 sep 1986
To:
Shri
The
President
Bharatiya
Kamgar Sena (BKS)
Sena Bhavan
Shivaji Park
Bombay 400
028
Dear Shri
On behalf of
the Management of L&T and on my own behalf, I wish to compliment you, for
your spirited speech delivered yesterday evening to a group of
shop-representatives.
I was
specially moved by your earnest message to the workmen to improve their
all-round PRODUCTIVITY, for building up our nation. I am sure, your appeal
would inspire them to strive hard to realise the productivity improvement
targets embodied in the latest 4-year agreement.
I wish to
convey my sincere thanks for sparing your valuable time in visiting L&T. We
look forward to many more visits.
Thanking you
and with best regards,
Yours
sincerely,
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