Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers /
Union Leaders, following a period of strike / Go slow / Murders (1979 -
1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open /
honest communication led to a remarkable atmosphere of trust between
Workers and Management, which, in turn, increased productivity at 3% per year
(ave).
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21 Jan 1985
To:
Dear friends
In August, I
circulated to you a write-up on "America's
Best Managed Factories." I also
requested you to
find out whether the article contained any messages that we ought to
follow at Powai. I promised to publish the best write-up in
Powai Pageant, thinking
that I will
be flooded with write-ups from hundreds of our employees.
It has so
happened that I have received only 6
write-ups !I should make my task easy to select one best out of these.
But
then I thought, "why not print
all the six write-ups in my letter
to all employees and let them decide which one is the best? - something I could not have done, if there were 50 responses."
So read - on
and decide for yourself.
As far as
the "authors" are concerned, I would only say,
"Go all
out and implement in your work-place those messages which you think
we should all follow
at Powai. Make a beginning with
yourself to bring about a
change in your surroundings. "
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