Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers /
Union Leaders, following a period of strike / Go slow / Murders (1979 -
1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open /
honest communication led to a remarkable atmosphere of trust between
Workers and Management, which, in turn, increased productivity at 3% per year
(ave).
|
20 Feb 1985
To:
Dear
Colleague
Recently you participated in a
brain-storming exercise to make out a list of "Issues before the organization".
Having
identified and prioritized
the issues,
unless we now move forward
to find "solutions", it would
be a waste of time !
"Rarely
do Indian managers show the maturity of using their negative feelings as a "resource" for themselves and for
the system".
What
perhaps Malhotra does not say so plainly
is that, the Indian managers are
given to nursing their grievances (real
or imagined) and sulking in a corner
with a "hurt" feeling -little realising that dynamism
of an organisation is built upon the "dis-satisfaction" of
its managers -
dissatisfaction with their own
performance and the performance of the
system !
As someone has
said, "contented cows
may give milk - but that is
about all" . And in an age where we
may soon have synthetic milk,
even the contented cows
are in danger of
disappearing !..
And then, I am sure, none of us would
like to be dragged to the
21st century much
against our free-will, kicking
and mewing !
H. C. PAREKH
No comments:
Post a Comment