Synopsis:
Communication For Productivity
Letters
written to some 7500 Workers / Managers / Union Leaders, following a period
of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen
& Toubro Ltd. This direct / open / honest communication led to a
remarkable atmosphere of trust between Workers and Management, which, in
turn, increased productivity at 3% per year (ave).
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2 Oct 1985
To:
Dear Mr.
The way you
drove the car yesterday while returning from Lonavala was bad. On one occasion,
while overtaking a truck, we narrowly missed being over-run by an on-coming
truck. This was a case of very poor
judgment. But
for the forgiving nature of the Lord, the company would have lost a
Vice-president, a General Manager, a Deputy General Manager and a normally-good
driver!
When God has
forgiven you, I do not
wish to give you a charge-sheet and conduct a trial. But you must
learn your lesson and for that I am
asking Transport Manager not to assign you anymore driving duty for Senior Managers. As far as you are concerned, please remember
that all lives (which you may drive) are equally precious!
God bless
you!
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