Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers /
Union Leaders, following a period of strike / Go slow / Murders (1979 -
1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open /
honest communication led to a remarkable atmosphere of trust between
Workers and Management, which, in turn, increased productivity at 3% per year
(ave).
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26 May 1981
To:
Members of the Corporate Management (individually)
PRODUCTIVITY
I enclose
herewith a copy of the minutes of the last Powai Level Productivity Committee Meeting.
The first
Powai Level Productivity Committee meeting was held
on. 24th August .1979 - almost 21 months ago. A total of 10 such meetings have
been held so far, averaging one meeting every two months. The frequency of the apex meeting (Powai
level) was once every month when the productivity drive was launched. The frequency now is once in 2/3 months.
As reported
in my last OCM Presentation (February 16, 1981),
the communication between the managers and the Union has by now acquired a good
measure of openness and trust. There are
still many differences of opinions - but
these are stated explicity.
There is also an appreciation of the fact that
there may not be immediate solution to all the
problems. The attitudes
on either side
are gradually shifting from one of
'adversary' to
that of cooperation in finding a
solution.
I enclose
herewith a copy of a recent article on
'Industrial Relations in USA'. I
consider the
contents of the article as being
very relevant
to the present state of evolution in industrial relations that we ourselves are passing thro' and therefore,
I 'have arranged to
distribute copies of this article to all .shop
supervisors and managers in Powai.
I suggest we set
aside one entire
day to discuss
the experiments/theories mentioned in this article. We may even attempt to chart our future 'IR' strategy.
In the
meantime, I would like to draw your
attention to the serious concern
expressed by the members of the
Productivity Committee (in the minutes enclosed)
with regard to the under loading of
various shops and
its effect on
the shop productivity.
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