Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers /
Union Leaders, following a period of strike / Go slow / Murders (1979 -
1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open /
honest communication led to a remarkable atmosphere of trust between
Workers and Management, which, in turn, increased productivity at 3% per year
(ave).
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17 Dec 1986
To:
Suggestion Scheme Co-ordinators
(Group-wise)
SUB: SUGGESTION SCHEME - REPLIES TO REJECTED ONES
I am glad to find that, starting this month I see, in more cases a detailed explanation on the
reverse of the formatted reply. I wish
to assure you that this extra effort on your part will go a long way in
encouraging many more suggesters to come forward with their
suggestions. PI. keep it up.
In yesterday's meeting
each one of
you showed various parameters to show
how. the scheme is doing in
your area. Each one of
you had a different
but interesting way of looking - measuring the scheme.
I was quite encouraged with your analysis. Could we synthesize all of these in a single standard format ? PI. try.
That
brings me back to the question of "Standardizing* the monthly progress report slides. If you apply
your mind to it, I am sure you could reach
an agreement.
As far as computerisation is concerned, it is high-time we put this
project into the
second-gear now ! Modh has
already got his micro and
IRS is getting his today. The rest of
you cannot remain lagging
behind. But once again, please
ensure COMPLETE standardization of software & output statements.
Last, but
most' important, bring
with you to the next meeting,
your firm committment for
1987 TARGETS, for Suggestions and SAVINGS.
Bring senior managers with
you if you like.
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