Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers /
Union Leaders, following a period of strike / Go slow / Murders (1979 -
1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open /
honest communication led to a remarkable atmosphere of trust between
Workers and Management, which, in turn, increased productivity at 3% per year
(ave).
|
16 April 1986
To:
Personnel Manager/Labour Officers
ARE YOU A
LOCAL GODFATHER ?
We have not
met for some time now. So let us meet
on 12/5/86
at 3 p.m.
in C4 Conference Room
I expect you
to make presentation on
1 ) Absenteeism
All of you
had set target to reduce this by 1% (point) in your
respective
areas during 1985.
How did you fare? Compare
with 1984 and 1983 -
month
by month and also total mandays lost for
the whole year. Anything else you
can think of on this subject.
Have a prior meeting to
ensure
identical basis of presentation.
What about descending order of
"worst" cases
& "best"
cases? What
about best
improvement cases and
worst deterioration cases? What
about
various "disciplinary" actions
taken? What about
"motivational"
action
taken?
2) Welfare
As local
"god-fathers" (and
god-mother!) what specific
actions did you
initiate
whereby employees could get a distinct
impression that you
are genuinely
concerned about their welfare?
Can you cite examples?
Did you do
anything to get
the foremen & managers
take similar interest? Did
you visit the family of
any workers at all, during
1985? In
what
connection?
3) Productivity
Did you make it
your "business" to find
out the Order-position and
shop-loading of your
department? Did you find—Out which
departments' and which
individuals' performance- index
(P.I.) is going
up or
down - and why? Did you meet
and ask the concerned
foreman
and the worker?
Concern for people without a matching
concern for
productivity is no
good. Are you joining unit-level productivity-
committee
meetings?
4) Issues & Strategies for the EIGHTIES :
You have
all read the "Personnel Strategies
for the eighties". We have
identified
the issues as well as the strategies to tackle those issues. We
have talked
about project WARM Project ASH Project INFORMATION-
Function -
So on and so forth
We have
even drawn-up specific
"ACTION-PLANS ". These are displayed
in my cabin - in case you have not seen these! If you have
not, please take copies and
keep on your cabin - partitions.
Have
you done anything at all, to implement
these? - or are you waiting
for a "policy-decision" - a "management circular"?
4) Computerisation (local)
a 12 month schedule.
Let us review the progress. When will
we be ready to
ask for a PC (micro) for - main office?
for east/west offices? What is
your preparatory work/readiness? Have
you learned how to
operate a PC ?
Perhaps you
need to learn typing first !
6) BONUS
!!
No comments:
Post a Comment