Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers /
Union Leaders, following a period of strike / Go slow / Murders (1979 -
1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open /
honest communication led to a remarkable atmosphere of trust between
Workers and Management, which, in turn, increased productivity at 3% per year
(ave).
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8 Apr 1986
To:
Dear
Mr.
Project ASH
If this sounds
like Sherlock Holmes and
you wish
to know more about this project,
drop into my office next time you are in Bombay. Give me a few days notice.
In the
meantime I am enclosing herewith a list of the topics on which 0&M
Dept-Powai have issued
operating-procedures, over the past 15 years.
Directly write to Mr. R. Sarangan( Powai), in case you wish to have a copy of any one of these. This is
accumulated wisdom of
the organisation - the
Software - represented by S in ASH! Can
you guess what A & H stand for?
Regards,
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