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Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers /
Union Leaders, following a period of strike / Go slow / Murders (1979 -
1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open /
honest communication led to a remarkable atmosphere of trust between
Workers and Management, which, in turn, increased productivity at 3% per year
(ave).
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25 Jan 1985
To:
Dear friends
Next day, Birbal drained the royal swimming pool and sent an
announcer around the town. people
were ordered to bring a glass-full of milk and empty it in
the swimming pool, during the night
hours.
When morning
came, Birbal took Badshah
to the swimming pool. it
was full of clean sparkling water!
"La-hol-walla-Khuvvat!
- Explain this
at once, Birbal.
All through the night, I saw by moon-light, people streaming in with glasses of milk in their
hands! ".
"Jahan-Panah, people did come - but with glasses full of water.
Each one thought, when thousands of others were going to pour milk
in the pool, what difference could his ONE glass of water make?".
Powai
is not ancient Delhi and we do
not need a Birbal to tell us what
happens to "productivity"
when each one of us think "well -
what difference does it make
to the total production, if just one little myself produces less than
expected, when thousands of others are working so hard?".
We know what
would happen. Our children would have no
milk - but plenty of water to swim in!!
Let us all
-
work hard
-
be honest
-
prove Birbal to be wrong !
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