Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers /
Union Leaders, following a period of strike / Go slow / Murders (1979 -
1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open /
honest communication led to a remarkable atmosphere of trust between
Workers and Management, which, in turn, increased productivity at 3% per year
(ave).
|
27 Jan 1980
To:
Joint
General Managers/
Deputy
General Managers.
Sub : PRODUCTIVITY
I have
underlined a few
statements which would
be of specific interest.
According to the
author, a negative
influence on productivity during
66-73 period, saw the
surge in the number
of young people
entering the labour
force. Disproportionately, large number of young people lowered the average skill and
experience in the work force, reducing
the productivity.
I enclose herewith data/graph
of the age-profile of our Powai based work force, in L&T, does
our own experience reinforce the
American experience?
I draw
your attention
to the factor listed on page 80
i.e. 'deterioration
in attitudes towards work'. This
has some parallel with our own
situation.
Page 86
speaks of
1. Company-wide
productivity improvement programmes
2. Incremental shop floor improvement
5. Diffusion of knowledge
6. Innovating managerial know-how and improving industrial practices.
I hope you
will find the enclosed article and data
useful in formulating future policies/strategies while
planning various resources including the
human resource. I
also welcome your
suggestions on achieving appropriate employee mix (skill as well as age
wise) from internal as well as external source to make the best
productivity gains.
No comments:
Post a Comment