Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers /
Union Leaders, following a period of strike / Go slow / Murders (1979 -
1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open /
honest communication led to a remarkable atmosphere of trust between
Workers and Management, which, in turn, increased productivity at 3% per year
(ave).
|
27 Oct 1980
To:
Dear Mr.
I enclose an
article that appeared in Financial Express on 24th instant,
·
written by
Dr. Pennathur
·
about his
visit to Powai Works on 5th September 1980.
Dr.
Pennathur has glorified our joint efforts at improving productivity thro'
"Worker Participation in Management".
May be this
is the way we appear to him when he compares us with what he has observed
elsewhere.
But, we know
that we are far from the 'ideal' picture painted by him. In the words of poet,
Robert Frost, "...... and I have miles and miles to go".
Could we
ever become an 'example' to the rest of the country? The thought is not only
challenging, it is frightening!
Frightening
because of the 'responsibility' it would cast upon us.
We would be,
in that case, setting up ourselves on a pedestal for the rest of the country to
watch. Can we live up to their expectations? Can we live up to our own image?
May be not -
but, because of that, shall we give up a challenge?
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