Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers /
Union Leaders, following a period of strike / Go slow / Murders (1979 -
1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open /
honest communication led to a remarkable atmosphere of trust between
Workers and Management, which, in turn, increased productivity at 3% per year
(ave).
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1 Oct 1980
To:
Dear Readers
What makes a country "work"? - or,
for that
matter, what makes a Company or any other Institution "work"?
At the cost of
"over-simplifying", I would
say, it is the
"Character" of the people and the
"Ideals" they uphold.
"Britain
Works O.K." is a
book about the British working class (Managers included!) and
their struggle for a "better
tomorrow". This "drama
in real life"
has powerful characters (both from Union and Management) who semm to be
locked in a grim battle of apparently
conflicting "ideals" -until some one
turns around and asks in each scene -
'Who is right?'
As soon as
both the parties made a sincere attempt
to answer the question truthfully
and honestly, the
"apparent" conflict
gave way to
an unifying understanding - a
commonness of purpose.
The
deep impression the book made
on me had to be shared with all of you. So, we got it translated in Marathi. One or two
chapters will appear at a time - since
there is so much to absorb !
Those who
wish to share their views/offer their
comments on what they have absorbed, are
welcome to write to me.
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