Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers /
Union Leaders, following a period of strike / Go slow / Murders (1979 -
1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open /
honest communication led to a remarkable atmosphere of trust between
Workers and Management, which, in turn, increased productivity at 3% per year
(ave).
|
7 Nov 1986
To:
Dear
Mr.
Learning - from ourselves
In June/July
this year, I invited you to see the
film "People & Productivity : We Learn from
the Japanese". After viewing the film',
we wrote down on the black-board
- what we SAW in the film
- what we HEARD in the film
Thereafter,
each one of you decided (and told the
group) what you will do in your own work-environment during the
next 3 months to
- improve housekeeping
- or improve efficiency
- or improve productivity
- or improve human-relations, etc., etc.
We also
decided that, after a few months, we will meet again to exchange notes
- on our experimentation. We
will tell others, if we think
- we succeeded (and why)
- we failed
(and why)
-
so that we
may learn from ourselves - from each other. I now invite you to come and share
your experience
- at ______________4.00
p.m.__________
- in C4/G-4
Conference Room______
I am
rearranging the invitees as per Gr. II/Gr.III/GR.IV/PGM
(25) / (50) / (20) / (43)
I am also inviting the
concerned managers to join us and help us with the next phase of
Project
motivation
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