Synopsis:
Communication For Productivity
Letters written
to some 7500 Workers / Managers / Union Leaders, following a period of strike
/ Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro
Ltd. This direct / open / honest communication led to a remarkable
atmosphere of trust between Workers and Management, which, in turn,
increased productivity at 3% per year (ave).
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16 Mar 1980
Dear Shop-Supervisor:
Texas Instruments (TI) is a giant
electronics-manufacturing firm in U.S.A.
and employs 41,000 people. TI manufactures computer components. Their latest is a computer that 'talks back ' !
TI say, the secret of their
success lies in INNOVATION. They innovate
product
designs, manufacturing processes, marketing strategies and so on.
But where they excel in innovating (by their own admission) is in INVOLVEMENT - the 'people
involvement' in everything they
do.
And the results are
there for everybody to see
- I mean 'hear'! (At TI
they have changed
over to 'hearing is
believing'.).
Enclosed extract
from an article about TI, describes their PEOPLE
INVOLVEMENT.
One way of getting people motivated is getting them involved.
Another way of getting
them motivated is to
say 'HAPPY
BIRTHDAY TO YOU'. To help you do that,
I enclose a list of your colleagues
with their birth-dates. The list
will also tell you when one of
them completes 15/20/25 years' service
with the Company. Both
occasions have immense
sentimental value to an individual.
If you remember these
dates, he will know you 'care' for him. And who is above the feeling of 'someone
up there like me'?
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