Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers /
Union Leaders, following a period of strike / Go slow / Murders (1979 -
1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open /
honest communication led to a remarkable atmosphere of trust between
Workers and Management, which, in turn, increased productivity at 3% per year
(ave).
|
5 Jan 1987
To:
Dear
(Shop
Representatives in Maintenance Dept.)
CONGRATULATIONS
!
Thru: Resp. Manager
A few days
back DAK came and told me that he is receiving very good co-operation from all
of you in removing bad practices and improving productivity. I wish to
congratulate you for setting an example to others in your department. Please
keep it up so that this message can spread throughout Powai.
With
regards.
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