Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers /
Union Leaders, following a period of strike / Go slow / Murders (1979 -
1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open /
honest communication led to a remarkable atmosphere of trust between
Workers and Management, which, in turn, increased productivity at 3% per year
(ave).
|
1 Jan 1987
To:
Quality Control Personnel
(Group -
wise)
DO IT RIGHT
THE FIRST TIME
I enclose
herewith a BHEL
publication on "Quality" for Nov. 86.
Apparently BHEL
has raised the
status of the
quality-function high enough to merit
its own monthly mouth-piece -an
exclusive journal. This is
indicative of their attitude and we can learn a lesson from them. Isn't L&T
large-enough to merit such a journal
?
What is the level we
wish to assign to "Quality" ?
Perhaps,
some 100 engineers and 300/400 workmen
are directly engaged in "Quality-Control/Inspection/Quality Assurance/ Reliability" type of
work. They could all immensely benefit from such a pamphlet.
And finally Quality - Message
has to percolate to everyone
- not only
downwards, but also upwards!!
We have to
inculcate amongst our employees the attitudes of
- My job will never-be-less
than-perfect.
- My job shall not get rejected or require rework
- I will do it "right" the first-time
- I am proud
of my output and therefore, I am willing to certify it myself, under my
signature !
A pamphlet
can help create such positive attitudes.
It can
also help by acting as a "Cleaning-House"
of all the good work (on the Quality-front) being
done in nooks and corners of
L&T's
vast organisation. We must learn
from each other. We must
duplicate the "Successes" of
our colleagues. We must have a
synergy !
Suggestion-Scheme has
registered a tremendous improvement since we started the ideascope last year.
I
believe L&T's Material-Management Function have
their own pamphlet called
"SOURCE-SEEKER". They
even have their annual conference.
I am fully
aware that there is a great diversity amongst our
- Products
- Materials
- Manufacturing Processes
- Acceptance Criteria etc. etc.
Case-Study
of one group may seem irrelevant to another group.
But, I hope, there
can be
no diversity as
far as our attitude towards quality is concerned -
our attitude towards the customer
You may wish
to meet and discuss
the feasibility of an
action-plan.
Regards and
good-luck for 1987.
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