Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers /
Union Leaders, following a period of strike / Go slow / Murders (1979 -
1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open /
honest communication led to a remarkable atmosphere of trust between
Workers and Management, which, in turn, increased productivity at 3% per year
(ave).
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13 Jan 1987
Dy. General Manager (Accounts)
Sub: Torn
notes In Pay - Packets
In my meeting
with Shop-Reps today, I was told
that
this problem has become very
acute lately and every month dozens of workmen are
wasting hundreds-of-hours of productive
time to queue-up before the
cashiers to change torn notes (joined
with cello-tape !)
received in pay-packets.
Would you
please look into this ?
Regards.
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