Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers /
Union Leaders, following a period of strike / Go slow / Murders (1979 -
1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open /
honest communication led to a remarkable atmosphere of trust between
Workers and Management, which, in turn, increased productivity at 3% per year
(ave).
|
1 Dec 1981
To:
Dear Friends
In my last communication, I said that a Japanese thinks of his
company first before he
thinks about himself.
The article by Peter Hazeihurst,
highlighted this attitude by describing
the behaviour of
Japanese workers when
they agitate for a demand.
In this
issue, David Clutterbuck (Associate
Editor International Management)
tells us about the
Japanese workers' "involvement".
When I
read:
"WHAT
MAKES JAPANESE CAR MANUFACTURERS SO PRODUCTIVE?"
I could appreciate what the Japanese are trying to
achieve with all of their robots
and automation and their computers and
so forth.
What amazed me most was the
willingness and the readiness with which the
Japanese workers involved themselves in
the task of raising
productivity. Apparently they have
not heard such phrases as "My job" and "Your Job"'.
I have a feeling that
if the Japanese
were to read
our "Job
Classifications" in the YELLOW BOOK,
they will be equally amazed.!!
Shall we try
to .pick up the leaf out of their "Book"?
With best wishes,
