Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave).
10 Dec 1983
SUB - NEXT POWAI LEVEL PRODUCTIVITY COMMITTEE MEETING ON 13TH OCTOBER 1983
I would earnestly request you to attend the forthcoming meeting in view of the following:
1. In the very first meeting with the President & Gen. Secretary (BKS
I had emphasised the aspect of almost stagnation Productivity at Powai
in most of our operations since 1979, despite the Clause in the Agreement
providing for a 25 point rise. I had also mentioned in my opening
remarks that arising out of 1979 experience an attempt should be made to
make 1983 agreement,
All of us collectively need to impress this upon the Union.
2. From the information made available by the Finance Department, I
gathered that both the sales price and the transfer price of Powai
manufactured products during the Budget year 1983-84 is likely to be
as much as 10% lower from the actual production attained during 1982-
taken for 82-83, the actual physical output may be even as much as 15%
to 20% lower than the comparable figures for 1982-83. If this is so, it
is quite serious'. As it is, I have, through my earlier circular already
requested the production managers to present at the 13th October 1983
meeting, 1982-83 achievements and 1983-84 targets product-wise in physical quantities. This should' highlight the problems of demand slackness.
While presenting these figures, we should also try to highlight whether
the 83-84 physical quantities are expected to be achieved with the same
number of man hours or with reduced/increased number of man hours
thereby highlighting the level of productivity expected.
I belive your participation would help in generating a constructive dialogue on what steps could be taken to increase our operational productivity at Powai in the years to come and thereby increase our competitiveness.