Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave).
30 Nov 1979
Whom does it hurt?
In our Notice dt. 28th instant I had explained to the workmen that their agitation for reinstatement of 8 workers is both unfair and unjust. We had also advised the workmen to immediately withdraw their action of 'Go-slow' which can only hurt their own interest in the long term.
Despite this advice, the 'go-slow' is continuing. Apparently better counsel has not prevailed. This is a matter of regret and considerable concern. Already the transport and the canteen services are disorganised and the workmen are suffering. If production losses pile-up, the workmen cannot expect to remain unaffected. The Management shall not remain an idle spectator should this 'go-slow' agitation continue.
We once again appeal to the workmen to withdraw the agitation at once and adopt democratic methods for settling their grievances, if any.
For nearly 18 months, the Union has delayed the court-proceedings in the matter of 8 workmen. It has taken the Union almost 18 months to file their Statement of claim before the Court, in October'79. All along, the Management has shown anxiety to expedite the case.
For those of you, who are not completely aware of the undertaking given by the Union, not to agitate on any of the issues covered by the Settlement dated 17.3.1978, the same is reproduced alongside.
We look forward to your cooperation in the withdrawal of the agitation and in the restoration of normalcy.