Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers /
Union Leaders, following a period of strike / Go slow / Murders (1979 -
1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open /
honest communication led to a remarkable atmosphere of trust between
Workers and Management, which, in turn, increased productivity at 3% per year
(ave).
|
15 Feb 1982
To:
Dear Friends
For over 2
months I could not write to
you - but I can assure you that the Japanese were working and working very hard .'
In this
article, Mr. Ikeuchi,
General Superintendent of IHI, provides answers
to a West
German team which
went to Yokohama to learn about
the Japanese SECRET OF SUCCESS.
But once
again we find that it is not what they do but how they do which is most educative. All along the
emphasis is on voluntary activities by
small work-groups. There
is simply no compulsion of any
kind from anybody ! The British
may have coined the phrase "WORK
IS WORSHIP", but we find
that it is the Japanese who have put it
into practice by their positive
attitudes.
Congratulations,
Mr. Ikeuchi!
