Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers /
Union Leaders, following a period of strike / Go slow / Murders (1979 -
1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open /
honest communication led to a remarkable atmosphere of trust between
Workers and Management, which, in turn, increased productivity at 3% per year
(ave).
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1 Oct 1981
To:
Dear Friends
Japan is
called the "LAND OF
THE RISING SUN"
although strictly speaking it is
the Soviet Russia which greets the new day every morning !
But Japan
has already overtaken Russia to
become the second largest economy in the World - next only to
America. Many experts believe
that Japan will soon
bypass America to become the strongest industrial society in
the world.
What is the
secret of Japan's success? Almost every country
is trying to find out if there is some
"MAGIC FORMULA" which the
Japanese seem to have
mastered. From all over
the world, dozens of delegations
have gone to Japan in search of this "MAGIC FORMULA".
What
they have found out is that there is no single simple formula! BUT ONE THING
HAS BECOME CLEAR - THAT THE JAPANESE PEOPLE THINK OF THEIR COUNTRY FIRST. THEN THEY THINK ABOUT THEIR COMPANY AND ON SOME RARE
OCCASIONS, WHEN A JAPANESE
THINKS ABOUT HIMSELF, HE ALMOST
FEELS "GUILTY" TO BE SO SELFISH '.'.
And that
makes Japan work.
Last year
when I reproduced "Britain Works
— O.K." many of you responded,
welcoming the serial.
This time .our focus
is on Japan.
I am happy
to reproduce 'here, a despatch
from Tokyo by
Peter Hazeihurst titled.
"WHEN
JAPANESE WORKERS GO ON STRIKE"
If anyone
has any comments, please do feel free
to write to me. I, for
one, believe that
EXCELLENCE AT POWAI CAN ONLY COME
OUT OF A RESPONSIBLE AND PARTICIPATIVE DIALOGUE AMONGST ALL SECTIONS OF
EMPLOYEES.
With
regards,
