Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave).
27 Oct 1980
I enclose an article that appeared in Financial Express on 24th instant,
· written by Dr. Pennathur
· about his visit to Powai Works on 5th September 1980.
Dr. Pennathur has glorified our joint efforts at improving productivity thro' "Worker Participation in Management".
May be this is the way we appear to him when he compares us with what he has observed elsewhere.
But, we know that we are far from the 'ideal' picture painted by him. In the words of poet, Robert Frost, "...... and I have miles and miles to go".
Could we ever become an 'example' to the rest of the country? The thought is not only challenging, it is frightening!
Frightening because of the 'responsibility' it would cast upon us.
We would be, in that case, setting up ourselves on a pedestal for the rest of the country to watch. Can we live up to their expectations? Can we live up to our own image?
May be not - but, because of that, shall we give up a challenge?