Hi Friends,
                                              Even as I launch this today ( my 80th Birthday ), I realize that there is yet so much to say and do.
                                                  There is just no time to look back, no time to wonder,"Will anyone read these pages?"
                                       With regards,
                                       Hemen Parekh
                                       27 June 2013

Wednesday, 4 February 1987


Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave).

Dear Friends

Keeping Score-II 

Productivity has many faces -  like the famous TRIMURTI at the Elephanta Caves or like Lord Dattatreya.

But whereas the ancient gods have only three-faces, the modern goddess of Productivity has as many as SIX faces I  So the modern factory-worshipper has many more choices compared to his great-grand-father.

Let us look at these faces  :

One of these faces Is MANPOWER.

But ho one wants to worship an ugly face.  Everybody wants to worship a beautiful face.

Before you start making "faces" at this statement, let me hurry and explain that what I mean is not superficial beauty (or ugliness) but the INNER beauty - the beauty of an individual's character.

In a factory situation,. Inner beauty of our manpower shows-up In many different ways, such as

-    Intelligence
-    Skills
-    Behaviour, etc.
It is not easy (or sometimes oven possible) for everybody to acquire a high Intelligence or a high skill, even after many years of training in an ITI or a college.  That Is why for everyone there is a LIMIT to which he can rise/progress.

And as long as we keep making the same products and keep on using the same manufacturing-processes, we cannot even provide opportunity to our employees to acquire higher skills - even if they have a high Intelligence.

But today, this is not really what I wish to speak to you about.  I want to tell you about the "BEHAVIOUR".

When It comes to Improving one's behaviour, sky is the limit for everybody!

Batter behaviour means a more beautiful (Inner) face - a face worth worshipping.

And that is the reason, today I wish to worship the face of P-PACK manpower !

Through their Improved behaviour they have brought beauty to their faces. What "Improved" behaviour" ?

They have made themselves more available for work.

They have brought down. their absenteeism drastically within 2 years !

1984       absenteeism    -    11.3 %
1986 absenteeism          -     8.4%    
a reduction of 2.9% point

Bravo P-PACK - Congratulations !

You were practically behind everybody (except for Canteen). Now you  are No.3 In the race.  Keep-up so that you may next year become No.1.


Let us see how many "man-days" we could save in these 2 years.

Considering that Powai works for 305 days in a year, this saving amounts to,

18128 / 305 += 59.4  Men

But surely we have not reached the limit of improvements when we are still losing 97551 mandays each year !

That is almost equal to 320 men !  

The sixth-face of the Goddess of Productivity is still a bit ugly.

In  1987, let us bring-out our better behaviour and make It a bit more beautiful !


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