Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave).
Productivity has many faces - like the famous TRIMURTI at the Elephanta Caves or like Lord Dattatreya.
But whereas the ancient gods have only three-faces, the modern goddess of Productivity has as many as SIX faces I So the modern factory-worshipper has many more choices compared to his great-grand-father.
One of these faces Is MANPOWER.
Before you start making "faces" at this statement, let me hurry and explain that what I mean is not superficial beauty (or ugliness) but the INNER beauty - the beauty of an individual's character.
It is not easy (or sometimes oven possible) for everybody to acquire a high Intelligence or a high skill, even after many years of training in an ITI or a college. That Is why for everyone there is a LIMIT to which he can rise/progress.
And as long as we keep making the same products and keep on using the same manufacturing-processes, we cannot even provide opportunity to our employees to acquire higher skills - even if they have a high Intelligence.
But today, this is not really what I wish to speak to you about. I want to tell you about the "BEHAVIOUR".
Through their Improved behaviour they have brought beauty to their faces. What "Improved" behaviour" ?
1984 absenteeism - 11.3 %
You were practically behind everybody (except for Canteen). Now you are No.3 In the race. Keep-up so that you may next year become No.1.
18128 / 305 += 59.4 Men
But surely we have not reached the limit of improvements when we are still losing 97551 mandays each year !
H. C. PAREKH