OFFICE PRODUCTIVITY - PROJECT ASH

Synopsis: Communication For Productivity Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave).

30 May 1985

To:

Dy. Gen. Manager (Powai)

Mgr. (Facilities Planning)

Mgr. (Computer Centre)

Mgr. (Materials Control Dept.)

OFFICE PRODUCTIVITY  - PROJECT ASH

Please  remember that   "changes   in  hardware"   must  be accompanied by "changes in Attitudes".

Now that DLP/UVR have approved  EPABX, we must get thoroughly ready to release our Foreign  Purchase Orders (and local ones too)  on  the  very  day  we  receive  capital  sanction  for 1985-86. It must   be   simultaneous   with the   annual appropriation (i.e. 1st quarter) - even that is late !

And we must make the same presentation (DLP/UVR) to

ð Monthly Management Meeting             )      Overcoming

ð L&T Officers & Sup. Assn.                         )      resistance

ð Other Managers                                      )      to change

ð Powai level Productivity Comm.          )      in technology

ð Works Committee                                   )      involving employees

between NOW and October 1985.  This is a MUST.

H.C. PAREKH