Hi Friends,
                                              Even as I launch this today ( my 80th Birthday ), I realize that there is yet so much to say and do.
                                                  There is just no time to look back, no time to wonder,"Will anyone read these pages?"
                                       With regards,
                                       Hemen Parekh
                                       27 June 2013

Sunday, 23 December 1979

COMMU-TIES

Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave). 

23 Dec 1979

To;

Deputy General Managers (DGMs)

"COMMU-TIES" - Yes
"COMMITTEES" - No

We already have many Committees.

Perhaps too many.

So I would be the last person to suggest one more.

An  anthropologist   discovered  existence   of  'Committees' during the Indus Valley civilization.

While digging at "mohenjo-daro", he  unearthed a room-full of chairs  and  cups of  tea  -  "Come-meet-tea"! (Since then civilization  has made  great strides  in this  art  of doing nothing, by introducing coffee.' - it keeps you awake !)

But then  "Mohenjo-Daro' in B.C.  3,000 had fewer  walls than Powai has in  1979 A.D. - except that  these are 'invisible' I (to frustrate the anthropologist of 4,000 AD'.?)

Non-believers, kindly study Annexure 'A'

That's right.  I meant 'Barriers to communication'.

So  we should have  some more  'commu-ties'  - communication ties.

These,  I call,  'holes-in-the-walls. '  Our  windows  to  the 'worlds'.
The 'worlds' of

-      Managers
-      Officers and Supervisors
-      Technical and Clerical staff
-      Workmen and Union

Under Phase  I (OPERATION commu-ties?)  we have already made a 'beginning with the

             "PRODUCTIVITY COMMU-TIE"
at 4 levels



Under  Phase  II, I  believe we  should  establish a  regular channel of  communication with the  Supervisors and Officers. They are there to implement  Company Policy - even help frame it  (Supervisory  participation  in  Management?).   We,  the managers,  should understand  them  better  - as  a group,  -their    feelings/difficulties/suggestions.     They    must understand   better,  the   managerial  directives  and   the inconsistencies  of  managerial  action  -  whether  real  or apparent.

With the foregoing objective  in mind, I met  17 of  them on 21st   inst.    The  response   was   very  encouraging   and constructive.   I  felt that  a major  source  of energy  has remained untapped in this age of energy-crisis 11
They  would  like  to  meet   us  once  a  fortnight   (at least initially).  Say at 4.30 p.m. (G-4 Conference Room) on

-    4th   January '80
-    17th January '80
-    31st  January '80

We may call this  "INNOVATION COMMU-TIE'.  Whether innovative communication  will  take  place  or  not  will  depend  upon whether you  are present  or not.  Therefore,  I urge  you to remain present and help bring down the walls!

Then someday we will sit down and think about Phase III.


       H.C. PAREKH

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