Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave).
23 Dec 1979
Deputy General Managers (DGMs)
"COMMU-TIES" - Yes
"COMMITTEES" - No
We already have many Committees.
Perhaps too many.
So I would be the last person to suggest one more.
An anthropologist discovered existence of 'Committees' during the Indus Valley civilization.
While digging at "mohenjo-daro", he unearthed a room-full of chairs and cups of tea - "Come-meet-tea"! (Since then civilization has made great strides in this art of doing nothing, by introducing coffee.' - it keeps you awake !)
But then "Mohenjo-Daro' in B.C. 3,000 had fewer walls than Powai has in 1979 A.D. - except that these are 'invisible' I (to frustrate the anthropologist of 4,000 AD'.?)
The 'worlds' of
- Officers and Supervisors
- Technical and Clerical staff
- Workmen and Union
Under Phase I (OPERATION commu-ties?) we have already made a 'beginning with the
at 4 levels
Under Phase II, I believe we should establish a regular channel of communication with the Supervisors and Officers. They are there to implement Company Policy - even help frame it (Supervisory participation in Management?). We, the managers, should understand them better - as a group, -their feelings/difficulties/suggestions. They must understand better, the managerial directives and the inconsistencies of managerial action - whether real or apparent.
With the foregoing objective in mind, I met 17 of them on 21st inst. The response was very encouraging and constructive. I felt that a major source of energy has remained untapped in this age of energy-crisis 11
They would like to meet us once a fortnight (at least initially). Say at 4.30 p.m. (G-4 Conference Room) on
- 4th January '80
- 17th January '80
- 31st January '80
We may call this "INNOVATION COMMU-TIE'. Whether innovative communication will take place or not will depend upon whether you are present or not. Therefore, I urge you to remain present and help bring down the walls!
Then someday we will sit down and think about Phase III.