Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave).
4 Sep 1981
Dear Mr. Grover,
Sub: INDUSTRIAL RELATIONS PERSPECTIVE-PART-I
We are happy that we got an opportunity to discuss with you and your colleagues on 27th August 1981. The matter of deteriorating Industrial Relations Climate in our country with special reference to the city of Bombay.
As made out in our letter of 11th August and during our discussions, the Ministry of Labour has decided to ‘conduct an in depth study of growing violence. We have ourselves had a limited experience of violence. But the seeds of violence are likely to be present in any organizations. I would therefore, like to record my views on the presence of such seeds.
My thoughts have been illustrated in the enclosed paper.
I have also summarized the conclusions of the situation in the end of the above said paper.
I have, you would find the information useful for your study. I would be happy to hear your views on my paper. I would also like to receive a copy of your final report as and when ready.
With kind regards,