Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers /
Union Leaders, following a period of strike / Go slow / Murders (1979 -
1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open /
honest communication led to a remarkable atmosphere of trust between
Workers and Management, which, in turn, increased productivity at 3% per year
(ave).
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30 Nov 1979
To:
Dear Friends
'GO-SLOW'
AGITATION
Whom does it
hurt?
In our
Notice dt.
28th instant I had explained
to the workmen that their agitation for reinstatement of 8 workers is both unfair and unjust. We had also
advised the workmen to immediately
withdraw their action of 'Go-slow' which can only
hurt their own interest in the long term.
Despite this
advice, the 'go-slow'
is continuing. Apparently better
counsel has not prevailed.
This is a matter of
regret and considerable concern.
Already the transport and the canteen services are disorganised and the workmen are suffering. If production losses
pile-up, the workmen cannot
expect to remain unaffected. The
Management shall not remain an
idle spectator should this 'go-slow' agitation continue.
We once
again appeal to
the workmen to
withdraw the agitation at once and adopt democratic methods for settling their
grievances, if any.
For
nearly 18 months, the
Union has delayed the
court-proceedings in the
matter of 8 workmen. It has taken the Union almost 18 months to
file their Statement of claim before
the Court, in October'79. All along, the Management has shown anxiety
to expedite the case.
For those
of you,
who are not
completely aware of the undertaking given by the Union, not to agitate on any of the issues covered by the Settlement dated 17.3.1978, the same is reproduced alongside.
We look
forward to your cooperation in the withdrawal of the agitation and in the
restoration of normalcy.
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