Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave).
Dear Friends :
A SHOP-REPRESENTATIVE SPEAKS
In one of my recent letters, I requested you to write to me your views on,
“What will motivate L&T Employees ?”
(to co-operate for survival)
I reproduce below a letter received from a shop-Representative. He has requested me not to publish his name. That only goes to show that we have a long way to go before we trust each other enough to be able to speak frankly and without fear.
And why should there be any fear? Ofcourse if I hurt others (even their feelings) I have reason to fear that they will hurt me. But I can be nice and polite and gentle and still disagree with others. As employee of L & T. we all have our views on how the organization should be managed. And our views may differ. But can we not express our differences without being nasty and feeling bitter ? After all the company is not the private property of an individual or a group of individuals.
On the other hand 40,000 add share-holders, 12,000 add employee and 10,000 add suppliers have COMMON INTEREST in the survival and growth of the company. And no one –absolutely no one-can be allowed to hurt the company, no matter what are his views or grievances.
And in the matter of improving inter-personal relations, I agree with most of (but not all) what you have to say, Mr. Shop-Representative. May I request you to take the leady and start the revolution by setting a personal example to others?
I hear many voices in the distance. Please come forward, indentify yourself and speak-up-whatever your views-politely, constructively.