Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers /
Union Leaders, following a period of strike / Go slow / Murders (1979 -
1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open /
honest communication led to a remarkable atmosphere of trust between
Workers and Management, which, in turn, increased productivity at 3% per year
(ave).
|
28 Dec 1984
To:
Dear Friends
THE
FUTURE - SHOCK
Last week
one worker asked me, "Sir, for 1983-84, when will the
"Balance-sheet" be
released? We are anxiously
awaiting to know the company's performance".
I replied
that, I could not tell him for sure but
I expected it to be published by March 1985.
"But,
why the anxiety?", I asked.
He was
frank.
"Sir, I remember
your circular on Mount Kailash and I am worried whether our profitability in 1983-84 will be better or worse than in 1982-83".
So here
was one person
who remembered a
4-month old circular'. I hope he is
not the only one and that there are many others
who remember this circular.
But more
than that, I hope those thousands
of employees who might have forgotten
the circular, are all working very hard right
now to ensure that 1984-85 turns out to be
a bright year for profitability.
There is nothing.' that
we can do now as far as 1983-84
is concerned. The past
cannot be changed.
Whatever has happened has
happened and we will all know when the figures are published.
But the
future is for us to make - through our own internal cooperation, harmony and
hard-work.
And
after reading the following articles, if you
think we should, somehow, try to avoid the future facing,
u
Dunlop and
u General Motors,
write to me
and tell me How somehow?
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