Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave).
18 Jun 1984
Mr. Sethna (GM - Gr.II) has written to me (see enclosed note). Mr. Sethna is a man of few words and normally he prefers to say those few words face to face - and without mincing I
He could have simply walked into my room and said those few words.
But he chose to write. That could mean two things:
His message is not meant for me alone but for all 10,000 odd people in the
The message is grave.
And what is the message ?
Simply stated, it says,
"If we don't take serious notice, get-up and fight back like hell, the flood of international competition which is about to submerge Gr.II, may drown the rest of Powai as well, before long !"
In a recent letter to the shop representatives, I have narrated how the Rising Sun (Japan) is about to wipe-out the American Car industry - and how American Workers are fighting back like hell 'to save jobs'. Borrow this letter from your Shop Rep. and read it.
Then compare the situation in Group II with the American car Industry and ask:
Will we be able to save our jobs ?
In the past, when we were literally driven out by the competition from the manufacuture of drilling a chinery (Madh) and packaging machinery, we somehow saved the jobs of some 400 employees - redeploying them in other units which did not need them - even though this meant lowering the productivity of those units and increasing their costs. And one such unit was Group II !
And next time when the catastrophe strikes, what shall we do? or better yet, is there anything that we can do NOW to prevent the occurrence of "next TIME"?
We can certainly do something (provided it is very soon) to prevent the "NEXT TIME " .
u We can increase our productivity
u Produce faster by working harder
u Thereby reduce costs
u Challenge Japan
u Get orders
u Keep busy
u Save jobs