UNIT LEVEL PRODUCTVITY MEETINGS IN YOUR AREAS

Synopsis: Communication For Productivity

Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave).

22 Jun 1984
To:

Service Dept. Managers        

 UNIT LEVEL PRODUCTVITY MEETINGS IN YOUR AREAS

I  have,  yesterday,  personally  spoken  to  the  Union  Jt. Secretary  of  your   department  regarding  this.    He  has promised to speak to shop-reps and extend all cooperation.

It  is now upto  us to seize  the initiative  and hold  these meetings every fortnight starting at once.

The performance-ratios must  be, as far as  possible, related to an  individual's output so he  understands that he  has to produce 25% more.  Graphs  (black-boards) must be displayed -bold & prominent.

   H.C. PAREKH