Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave).
25 Jan 1985
Next day, Birbal drained the royal swimming pool and sent an announcer around the town. people were ordered to bring a glass-full of milk and empty it in the swimming pool, during the night hours.
"La-hol-walla-Khuvvat! - Explain this at once, Birbal. All through the night, I saw by moon-light, people streaming in with glasses of milk in their hands! ".
"Jahan-Panah, people did come - but with glasses full of water. Each one thought, when thousands of others were going to pour milk in the pool, what difference could his ONE glass of water make?".
Powai is not ancient Delhi and we do not need a Birbal to tell us what happens to "productivity" when each one of us think "well - what difference does it make to the total production, if just one little myself produces less than expected, when thousands of others are working so hard?".
We know what would happen. Our children would have no milk - but plenty of water to swim in!!
Let us all
- work hard
- be honest
- prove Birbal to be wrong !