Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave).
27 Jan 1980
Joint General Managers/
Deputy General Managers.
Sub : PRODUCTIVITY
I have underlined a few statements which would be of specific interest.
According to the author, a negative influence on productivity during 66-73 period, saw the surge in the number of young people entering the labour force. Disproportionately, large number of young people lowered the average skill and experience in the work force, reducing the productivity.
I enclose herewith data/graph of the age-profile of our Powai based work force, in L&T, does our own experience reinforce the American experience?
I draw your attention to the factor listed on page 80 i.e. 'deterioration in attitudes towards work'. This has some parallel with our own situation.
Page 86 speaks of
1. Company-wide productivity improvement programmes
2. Incremental shop floor improvement
5. Diffusion of knowledge
6. Innovating managerial know-how and improving industrial practices.
I hope you will find the enclosed article and data useful in formulating future policies/strategies while planning various resources including the human resource. I also welcome your suggestions on achieving appropriate employee mix (skill as well as age wise) from internal as well as external source to make the best productivity gains.