Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave).
9 Mar 1980
Dear Shop Supervisor:
HOW TO GET ALONG BETTER WITH PEOPLE
Some nineteen years ago, Mr. Gunner Hansen, (the then GM -Manufacturing, Powai) presented a book to me titled 'Business is people'. I was one of the 20-odd people who received this gift. Powai was a small place then and everyone knew everyone else.
Today, Powai has grown so big that even people who travel by the same bus and eat in the same Canteen for years together do not know each other. The problem, of 'getting along with people' has never been more acute.
'Business is people' continues to inspire me even now (the book is out of print but we have two copies in our Central Library).
Enclosed find a copy of 'How to get along better with people' (written by the same author) which is equally good and I hope it will inspire you now and for years to come, in your dealings with people.