Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave).
8 Apr 1986
If this sounds like Sherlock Holmes and you wish to know more about this project, drop into my office next time you are in Bombay. Give me a few days notice.
In the meantime I am enclosing herewith a list of the topics on which 0&M Dept-Powai have issued operating-procedures, over the past 15 years. Directly write to Mr. R. Sarangan( Powai), in case you wish to have a copy of any one of these. This is accumulated wisdom of the organisation - the Software - represented by S in ASH! Can you guess what A & H stand for?