Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave).
17 Dec 1986
Suggestion Scheme Co-ordinators
SUB: SUGGESTION SCHEME - REPLIES TO REJECTED ONES
I am glad to find that, starting this month I see, in more cases a detailed explanation on the reverse of the formatted reply. I wish to assure you that this extra effort on your part will go a long way in encouraging many more suggesters to come forward with their suggestions. PI. keep it up.
In yesterday's meeting each one of you showed various parameters to show how. the scheme is doing in your area. Each one of you had a different but interesting way of looking - measuring the scheme. I was quite encouraged with your analysis. Could we synthesize all of these in a single standard format ? PI. try.
That brings me back to the question of "Standardizing* the monthly progress report slides. If you apply your mind to it, I am sure you could reach an agreement.
As far as computerisation is concerned, it is high-time we put this project into the second-gear now ! Modh has already got his micro and IRS is getting his today. The rest of you cannot remain lagging behind. But once again, please ensure COMPLETE standardization of software & output statements.
Last, but most' important, bring with you to the next meeting, your firm committment for 1987 TARGETS, for Suggestions and SAVINGS. Bring senior managers with you if you like.