Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave).
4 Dec 1986
SUGGESTION - SCHEME
Year 1986 is coming to a close. So when we meet next on 16.12.86, it will be time tor stock-taking. What had we targetted ? What have. we achieved ? What is the "gap" ? What lessons have we learnt from 1986 efforts, achievements, short-falls ?
And this exercise must be carried out with respect to all of the following criteria:
1. Quantity/Volume of suggestions received
2. Quantity/Volume of suggestions scrutinised
3. Quantity/Volume of suggestions awarded
4. Backlog (number) of suggestions pending
5. "Age" of the backlog
7. Quality of suggestion - as measured in Ave. Award
9. Employee Response
i.e. Have we been able to enrol more and more "suggesters" into the
to sustain the enthusiasm of the "old " suggesters - even if they are not
winninq awards ?
11. What about the Foremen/the Supervisors ? Are they acting as
encouraging/helping employees to come-up with suggestions or are
they still feeling "threatened" by the suggesters ? Do they still feel that an
accepted suggestion is an indication of their own "failure" ? What can we
do to make them overcome this feeling ? In fact, how can we get them to
make this as one of their "objectives" under our performance-appraisal
Is suggestion-committee doing anything to publicly "recognise"
foremen/supervisors who are making outstanding contribution ?
12. Last - but not the least -
What have we done to give scientific "training", both to foremen and
"How to come up with winning suggestions ?"
Creativity is fine but remember, through proper training, even
ordinary persons, can be made to write good poetry: !
Can each one of you attempt to answer these questions (as far as your
meeting is important but not everything. All of us have a much bigger role
of the "Developmental" aspect. Suggestion-Scheme is a vehicle of "Worker
Participation in Decision Making" which, in turn, is the only way to survival