Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave).
17 Jan 1985
Gradually withdrawing Shop-Supervisor from non-technical supervision
We had discussed this matter at our tea-meeting few days back when you said it was possible for your group of 6/7 workmen to carry-out "targeted-production" independently with minimum need for administrative type of supervision.
Subsequently I had mentioned this to Mr. Ismail (Production Manager), who welcomed the idea as it would free the concerned supervisor to spend time on technical matters. If both, you and MI feel that the experiment has led to mature responsible behaviour on part of the group, I would like you to narrate your experience to the next Powai Level Productivity meeting.