Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave).
21 Jan 1985
In August, I circulated to you a write-up on "America's Best Managed Factories." I also requested you to find out whether the article contained any messages that we ought to follow at Powai. I promised to publish the best write-up in Powai Pageant, thinking that I will be flooded with write-ups from hundreds of our employees.
It has so happened that I have received only 6 write-ups !I should make my task easy to select one best out of these.
But then I thought, "why not print all the six write-ups in my letter to all employees and let them decide which one is the best? - something I could not have done, if there were 50 responses."
So read - on and decide for yourself.
As far as the "authors" are concerned, I would only say,
"Go all out and implement in your work-place those messages which you think we should all follow at Powai. Make a beginning with yourself to bring about a change in your surroundings. "