Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave).
13 Jan 1987
Dy. General Manager (Accounts)
Sub: Torn notes In Pay - Packets
In my meeting with Shop-Reps today, I was told that this problem has become very acute lately and every month dozens of workmen are wasting hundreds-of-hours of productive time to queue-up before the cashiers to change torn notes (joined with cello-tape !) received in pay-packets.
Would you please look into this ?