Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave).
5 Jan 1987
(Shop Representatives in Maintenance Dept.)
Thru: Resp. Manager
A few days back DAK came and told me that he is receiving very good co-operation from all of you in removing bad practices and improving productivity. I wish to congratulate you for setting an example to others in your department. Please keep it up so that this message can spread throughout Powai.