Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave).
15 Jan 1987
CORPORATE MANAGEMENT MEMBERS (INDIVIDUAILY)
As a follow up of the "Employee Seminar" which we have had on December 20, 1986, at Lonavala, in which Union Joint Secretaries and Shop Representatives as well as senior Managers had participated, we had planned to hold two similar seminars for the participation of Foremen and Production Managers. The first of these was conducted on January 3, 1987, at which Foremen/Senior Foremen/Deputy Superintendents as well as Asst. Production Managers/ Production Managers of Powai and Madh Works participated. In all there were about '70 participants.
Apart from having similar objectives of the "Employee Seminar," of sharing INFORMATION about the Company's operations and accelerating the PARTICIPATIVE PROCESS by discussing and debating important operational issues, this seminar also stressed the vital role of "EMPLOYER/EMPLOYEE COMMUNICATION".
Accordingly, apart from devoting time to sharing of information about the Company, the programme was designed to throw up issues for discussion. Therefore, we presented extracts of the video tape which was filmed at the "Employee Seminar", together with a film on Industrial Relations. A copy of the actual programme is attached.
The consensus which emerged at the end of the day's proceedings was in favour of holding similar seminars in future, since these interactions provide a much needed intra-Management "bridge" in our multi-layered organisation structure. A video recording of this seminar too, has been made and I will use parts of it during my proposed visits to Delhi, Kansbahal, Madras, Bangalore and Awarpur, for holding one-day workshops on "Experiments in Participative Work-Culture".