Hi Friends,
                                              Even as I launch this today ( my 80th Birthday ), I realize that there is yet so much to say and do.
                                                  There is just no time to look back, no time to wonder,"Will anyone read these pages?"
                                       With regards,
                                       Hemen Parekh
                                       27 June 2013

Wednesday, 27 March 1985

REGARDING MARUTI MANAGEMENT'S

Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave). 

27 March 1985

Dear Colleague :

Sometime back I wrote to you regarding MARUTI management’s efforts to bring in a new work-culture in their organisation.

The enclosed article about LANCO (manufacturer of NOVINO dry-cells) gives you a glimpse of another Indian manufacturer who is experimenting with an off-beat (for India) management style, aimed at changing employee-attitudes. I thought you would find it interesting.

It does seem that both at MARUTI and at LANCO, they had the advantage of starting from scratch – in the matter of building a different work-culture. I realize that it is a far more difficult job at Powai with its 30/35 years of traditions and practices. But given a positive will and perseverance, I do not think, it is a hopeless task.
Innovations are (almost) always painful, but then nothing beautiful comes into existence without the inevitable birth - pangs !


H.C. PAREKH

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