Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave).
27 March 1985
Dear Colleague :
Sometime back I wrote to you regarding MARUTI management’s efforts to bring in a new work-culture in their organisation.
The enclosed article about LANCO (manufacturer of NOVINO dry-cells) gives you a glimpse of another Indian manufacturer who is experimenting with an off-beat (for India) management style, aimed at changing employee-attitudes. I thought you would find it interesting.
It does seem that both at MARUTI and at LANCO, they had the advantage of starting from scratch – in the matter of building a different work-culture. I realize that it is a far more difficult job at Powai with its 30/35 years of traditions and practices. But given a positive will and perseverance, I do not think, it is a hopeless task.
Innovations are (almost) always painful, but then nothing beautiful comes into existence without the inevitable birth - pangs !