Synopsis: Communication
For Productivity
Letters
written to some 7500 Workers / Managers / Union Leaders, following a period
of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen
& Toubro Ltd. This direct / open / honest communication led to a
remarkable atmosphere of trust between Workers and Management, which, in
turn, increased productivity at 3% per year (ave).
|
March 27, 1985
Sometime back I wrote to you
regarding MARUTI management’s
efforts to bring in a new work-culture in their organization.
The enclosed article about LANCO
(manufacturer of MOVING dry-cells) gives you a glimpse of another Indian manufacturer who is experimenting
with an off-beat (for
India) management style, aimed at
changing employee-attitudes.
I thought you would find it
interesting.
It does seem that both at MARUTI and at LANCO, they had the advantage of
starting from scratch
- in the
matter
of building a different work-culture. I realize that it is a far
more difficult job
at Powai with its
30/35 years of traditions and
practices. But given a positive will
and perseverance, I
do not think,
it
is a hopeless
task. Innovationmes into existence without the inevitable birth-pangs !
Hemen Parekh
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