Hi Friends,
                                              Even as I launch this today ( my 80th Birthday ), I realize that there is yet so much to say and do.
                                                  There is just no time to look back, no time to wonder,"Will anyone read these pages?"
                                       With regards,
                                       Hemen Parekh
                                       27 June 2013

Monday, 11 February 1985


Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave). 

11 Feb 1985

Dear Colleague       

The Changing pattern of Industrial Relations:

I enclose herewith, a write-up on a research-study conducted by the Jamnalal Bajaj Institute of Management Studies.

After reading this write-up, if you start wondering whether L&T was one of the companies covered by this research, let me tell you that we did not participate in this research.

But that does not diminish the value of this research.  The fact that we are able to identify some of the characters in this study in the context of L&T, only proves its relevance to our own situation here at Powai.

The researcher says,
" --------- in  the name  of professionalism, managements  have tended   to  impersonalize   their   relationship  with   the work-force. "

" They (supervisors)  have   an  authoritarian   style  of functioning which  is not acceptable to the  young, conscious and aware  worker who prefers  an involving  or participatory type of management."

"At present the level of communication is very poor and there is lack of trust.  -----  it  is not enough  to merely communicate with the Union leaders or Union Committee.

Sometime back, some of us met to brain-storm and identify,           

" The Issues before the Organisation".

When the  'ranking' exercise is over,  I have a  feeling that "Developing harmonious  Industrial Relations" will rank quite high on the list.

How do we go about this?  A debate must ensue at all levels.   So, can I request  you to  circulate  the enclosed write-up to all officers and supervisors of your dept.?


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