ORDERS LOST

Synopsis: Communication For Productivity Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave).

8 Feb 1985

To:

(Manager, Design - Gr. II)

ORDERS LOST

Talking to  Mr. V.G. Desai  (Divn. Mgr.) a few days  ago, he told me that he  has made available to you details  of orders lost  (by Chemical Division) during the last 6 months to competitors.

Mr.  R.N.  Mukhija   (Divn.  Mgr.  -  SWT  Cont.)   is  making  a presentation  on   "competition"  during   the  next  Powai-level Productivity Committee  Meeting on 14th  inst. at 9  a.m. in G-4. You  may wish  to  attend to  get  an idea  of  the  presentation. Earlier Mr. Gupta of Food Div. had made such a presentation.

I  would  highly appreciate  if  you  and  VGD  can  make  such a presentation in the March Meeting.

Regards

Hemen Parekh