ARTICLE WRITTEN BY MR.CHANDRAKANT KIRLOSKAR

Synopsis: Communication For Productivity Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave).

28 Feb 1985

To:

Dear Friends

Almost 2 months ago,  I presented to you PART-1 of an article written by Shri Chandrakant Kirloskar.

Today I present to you PART-II - the concluding part.

In this part, Mr. Kirloskar asks,  "Why have we fallen behind the advanced countries ?"

Is it because,        

u    we are fatalist by nature?

u    instead of getting rid of our 10,000 year  old social caste-system, we  have extended  it further into  the fields of education and industry?

u    we  always look-up  to either  America  or Japan  for answers to all  our problems and have  nothing in our own civilization and culture to provide such answers?

u    instead  of  being  result-oriented  we  have  become procedure-oriented?  (operation  successful  but  the patient died ! )

Mr.  Kirloskar   has  provided  some  answers   (to  his  own questions) in the-following article.

If you  too have some  answers, please do  write to  me soon, because time is running out !

But while suggesting solutions, try the following approach :         

"Dear Mr. Parekh,         

From today, I will do the following :         

1.________________________         

2.__________________________            

etc. etc.                                                                      

H.C.PAREKH