Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave).
20 Feb 1985
Recently you participated in a brain-storming exercise to make out a list of "Issues before the organization".
Having identified and prioritized the issues, unless we now move forward to find "solutions", it would be a waste of time !
"Rarely do Indian managers show the maturity of using their negative feelings as a "resource" for themselves and for the system".
What perhaps Malhotra does not say so plainly is that, the Indian managers are given to nursing their grievances (real or imagined) and sulking in a corner with a "hurt" feeling -little realising that dynamism of an organisation is built upon the "dis-satisfaction" of its managers - dissatisfaction with their own performance and the performance of the system !
As someone has said, "contented cows may give milk - but that is about all" . And in an age where we may soon have synthetic milk, even the contented cows are in danger of disappearing !.. And then, I am sure, none of us would like to be dragged to the 21st century much against our free-will, kicking and mewing !H. C. PAREKH