Hi Friends,
                                              Even as I launch this today ( my 80th Birthday ), I realize that there is yet so much to say and do.
                                                  There is just no time to look back, no time to wonder,"Will anyone read these pages?"
                                       With regards,
                                       Hemen Parekh
                                       27 June 2013

Wednesday, 20 February 1985

DEAR COLLEAGUE

Synopsis: Communication For Productivity
Letters written to some 7500 Workers / Managers / Union Leaders, following a period of strike / Go slow / Murders (1979 - 1987), at Mumbai factory of Larsen & Toubro Ltd. This direct / open / honest communication led to a remarkable atmosphere of trust between Workers and Management, which, in turn, increased productivity at 3% per year (ave). 

20 Feb 1985

To:

Dear Colleague

Recently  you participated  in a  brain-storming exercise  to make out a list of "Issues before the organization".

Having identified  and prioritized the issues,  unless we now move  forward to  find "solutions",  it would  be a  waste of time !

But more than that, would it be "lack of maturity"? In the enclosed article, Ashok Malhotra writes,

"Rarely do  Indian managers show the maturity  of using their negative feelings as a  "resource" for themselves and for the system".

What perhaps  Malhotra does not say  so plainly  is that, the Indian managers  are given to nursing  their grievances (real or imagined) and sulking  in a corner with a "hurt" feeling -little realising  that dynamism of  an organisation  is built upon   the  "dis-satisfaction"   of   its  managers   -  dissatisfaction with  their own performance and  the performance of the system !

As  someone has  said, "contented  cows may  give milk  - but that is  about all" . And  in an  age where we  may soon have synthetic  milk, even  the contented  cows  are in  danger of disappearing  !.. And then, I am sure, none of  us would like to  be   dragged to  the  21st   century  much  against  our free-will, kicking and mewing !
H. C. PAREKH

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